Frequently Asked Questions
Find detailed explanations regarding our custom design process, West Coast delivery logistics, curated seating packages, and payment details.
We are based in Southern California and proudly serve Los Angeles, Orange County, Ventura County, Santa Barbara, the San Fernando Valley, San Diego, and surrounding West Coast communities. For premium, large-scale event packages, we are occasionally able to service areas further inland or adjacent to desert resort destinations.
Absolutely! We specialize in bespoke event styling. While we offer highly curated thematic packages (such as our Royal Suite, Marrakech Sunset, or Sahara Dream), you can customize anything from the color of the drapery and brass lanterns down to the texture of the Berber carpets and plush leather poufs. We will work closely with you to make sure the physical environment matches your design vision perfectly.
To guarantee availability of our hand-carved furniture and premium textiles, we recommend booking 3 to 6 months in advance. This is particularly important for peak wedding and holiday seasons (Spring, Summer, and December). However, we love a spectacular spur-of-the-moment soirée! If our production calendar and inventory permit, we accept short-notice reservations.
Our professional styling and setup crew handles 100% of the heavy lifting. This includes transport, careful layout of luxury carpets, placement of heavy hand-carved seating and trunks, illumination of traditional lanterns, drape-hanging, and final visual touches. After your soirée concludes, we return to carefully pack, clean up our footprint, and load all assets. Logistics and production fees vary depending on the footprint scale and venue distance.
Yes! Our authentic Moroccan tents, pavilions, low-slung lounges, and structured carpets are designed for both pristine indoor ballrooms and elegant outdoor environments. For outdoor spaces, we provide professional weight anchors and advise on flat-surface placement to keep your lounge seating stable, luxury fabrics perfectly tensioned, and guests comfortable.
We understand that premium social gatherings involve refreshments and lively celebration! A minor styling maintenance waiver deposit is calculated during the booking process to cover standard professional cleaning for dust or minor spills on our handcrafted textiles, poufs, and rugs. However, severe, structural, or irreparable damage to artisanal woodwork, rare antiques, or fine silks may incur a dedicated replacement charge.
While we specialize strictly in providing premium furniture, architectural tents, and authentic styling props, we maintain a close inner circle of verified cultural partners throughout Southern California. We are delighted to refer you to seasoned authentic tea masters, master culinary partners, musicians, and live performers to orchestrate a seamless and deeply authentic experience.
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